Product Management

Empathy -Inbound Outbound- All Around

I heard the word “Empathy” about 8 years ago at a Product Conference in the Valley. For those not in the Product Management circles here’s the Webster definition below. Empathy: The ability to understand and share the feelings of another. Over the past 8 years Empathy has become one of the key attributes highlighted and talked about in PM circles. Customer Empathy has been…
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