Product Management

“Going Agile”

I was on a plane recently, and ended up sitting next to a CEO of a medium-sized company. He was deep in the email-responding zone for most of the flight, but finally took a break to have a drink. He wasobviouslya seasoned leader; I immediately had that “this person can build alignment and inspire people” vibe. We chatted, mentioned “what we did”, and quickly the conversation…
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Product Management

PM Job Seeker's Checklist

I’ve been helping a lot of techies and accidental PMs to understand the scope of Product Management. So many times that I was able to put most FAQs and basics inthis short course. So while this covers the basics, people do come up with more questions on the role…
Product Management

UX research roundup — 2018

2018 was a long year. Thinking back to January 2018 makes my brain feel like I am trying to remember something from five years ago. However long, 2018 brought a lot of interesting learnings and thoughts in user research. As the years go by, user research evolves and grows in…
Product Management

Measuring SaaS Health

Healthy SaaS businesses show a consistent ability to upsell their current customers every year, increasing the value of each customer cohort over time.ZScaler, a SaaS business which recently went public, shows a wonderful example of this in their public…
Product Management

The Top 5 Customer Imperatives for 2019

With half my career in management consulting and the other half in consumer tech and B2B SaaS, one theme has been a constant. While buyers and users increasingly expect hyper targeted brand experiences, personalized services and more fluid product interactions, customer…