Product Stories

Ozonetel: Bringing AI in Contact centers

Briefly define your product? We started off with the Kookoo platform which allows developers to build their own innovative telephony solutions. KOOKOO platform provides a software layer that interfaces intelligently with global communication networks, social networking sites, email services, messaging applications, etc. We later added a ready-to-use cloud contact center product…
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Product Stories

Is It 2.0 For Indian IT?

“In Biggest IT Deal, HCL Tech To Buy $1.8 Billion of IBM Software” screamed the headlines. While the size of the font in the headlines was because of the dollar figure, one wishes it was more because a leading Indian IT Services company was investing in products. There…
Product Stories

Evolving Software Products Market in India

Moving up the value chain – From body shopping to offshore development to consulting Indian IT industry started making its initial footprint in the international market in 1980s when the core business value proposition was cost arbitrage which is still today an important…